Welcome to Barbou Clothing Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium menswear collections, delivery services, and shopping experience. Should you need further assistance, our customer service team is always ready to help at [email protected].
About Barbou
Who is the typical Barbou customer?
Our collections cater to the modern gentleman who values both quality craftsmanship and convenience. Whether you’re looking for smart office separates, seasonal wardrobe updates, or comfortable loungewear, Barbou offers refined styles for men of all body types – including our specialised Big & Tall and Plus Size ranges.
What makes Barbou different from other menswear retailers?
Barbou combines premium menswear with effortless global delivery. We carefully curate each collection – from our Autumn/Winter essentials to performance sportswear – while offering reliable shipping solutions that match our commitment to quality. Our Westminster-based team personally handles every order with the attention to detail you’d expect from a premium brand.
Products & Collections
What types of clothing does Barbou specialise in?
Our collections include:
- Smart separates for the office
- Seasonal must-haves (coats, jackets, Autumn/Winter collections)
- Comfort essentials (basics, hoodies, joggers, nightwear)
- Big & Tall and Plus Size ranges
- Performance sportswear
- Accessories including sunglasses
How often do you release new collections?
We introduce seasonal collections throughout the year, with our New In Autumn Winter Collection being a particular highlight. Check our “New In” section regularly for fresh arrivals.
Ordering & Delivery
Where does Barbou ship to?
We offer global delivery to most international destinations (excluding some Asian and remote regions). Our Westminster-based team handles all logistics to ensure your premium menswear arrives with the efficiency you deserve.
What are my shipping options?
We offer two refined shipping solutions:
- Express Standard Shipping (£12.95 flat rate): 10-15 business days via DHL/FedEx with full tracking
- Complimentary Standard Shipping (free on orders over £50): 15-25 business days via EMS with tracking
How long does order processing take?
Our Westminster team carefully prepares each order within 1-2 business days. You’ll receive tracking details immediately upon dispatch.
Are there any additional customs charges?
For international deliveries outside the UK, any applicable duties will be calculated at checkout for complete transparency. There are no hidden fees with Barbou.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery if your investment pieces don’t meet expectations. Items must be unworn, with original tags attached. Please contact our customer service team to initiate a return.
How do I exchange an item?
Currently, we process returns rather than direct exchanges. We recommend placing a new order for your preferred item while returning the original purchase under our 15-day policy.
Payments & Security
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.
Contact & Support
How can I contact customer service?
Our dedicated team is available via email at [email protected]. We typically respond within 24 hours.
Where is Barbou located?
Our headquarters are at 5 Regency St, Westminster, GB CH3C 7RN. All orders are processed and dispatched from this location.
Can’t find the answer you’re looking for? Our customer service team would be delighted to assist with any questions about our premium menswear or delivery services. Email us at [email protected].
Discover the Barbou difference today – where quality craftsmanship meets effortless global delivery.