At Barbou Clothing Shop, we extend the same care to our delivery and returns processes as we do in curating our premium menswear collections. Our policies are designed with the discerning gentleman in mind—combining efficiency, discretion, and the highest standards of service.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

International Note: We ship worldwide (excluding parts of Asia and certain remote areas). Customers are responsible for any applicable customs duties or import taxes, which are not included in the order total.

Returns & Exchanges

Should any item fail to meet your exacting standards, our straightforward returns process ensures your complete satisfaction. We accept returns of unworn, unwashed merchandise with original tags attached within 15 days of delivery.

Non-Returnable Items

To maintain our premium standards and comply with hygiene regulations, the following items cannot be returned:

  • Sunglasses (for hygiene reasons)
  • Nightwear & Loungewear (if the hygiene seal is broken)
  • Final Sale items marked “Not To Be Missed” or “At Least 20% off Selected Big Brands”

The Returns Process

  1. Notification: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]”.
  2. Authorization: We will respond within 48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Packaging: Securely package the items in their original packaging with all tags attached. Include a copy of your invoice.
  4. Shipping: Ship the package to our Westminster address using a trackable service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard returns process above
  2. Clearly state in your email that you wish to exchange the item
  3. Specify the desired alternative item (style, size, and color)
  4. We will process the exchange once the original item is received and inspected

Refund Timeline & Methods

Upon receipt and inspection of returned items (typically within 5 business days):

  • Refunds will be processed to the original payment method within 3-5 business days
  • Credit card refunds may take 7-10 business days to appear on your statement
  • PayPal refunds are typically processed within 24 hours
  • Sale items will be refunded at the purchase price
  • Original shipping fees are non-refundable unless the return is due to our error

International Returns

For our global clientele (excluding parts of Asia and certain remote areas):

  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using the original shipping method (DHL/FedEx for Standard Shipping, EMS for Free Shipping)
  • Original shipping fees and any import duties paid are non-refundable

Returns Request Template

For your convenience, please use the following template when requesting a return:

Subject: Return Request: [Your Order Number]

Dear Barbou Customer Service,

I would like to request a return for the following item(s) from my order #[Order Number]:

  • Item Name: [Product Name]
  • SKU/Item Number: [If available]
  • Size/Color: [If applicable]
  • Reason for Return: [Please specify]
[For exchanges, add: I would like to exchange this for: [Item Name, Size, Color]]

I confirm that the item(s) are unworn, unwashed, and with original tags attached. Please provide return instructions at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Information]

Contact Information

For any questions regarding shipping, returns or exchanges, please contact our Westminster team:

  • Email: [email protected]
  • Postal Address: Barbou Clothing Shop, 5 Regency St, Westminster, GB CH3C 7RN

We appreciate your trust in Barbou Clothing Shop and strive to make every aspect of your experience with us reflect the quality and sophistication of our collections.